Thank you for shopping with Lucymaison. We strive to provide fast, secure, and reliable delivery so you can enjoy your order as soon as possible.

Please review the shipping information below before placing your order.

Order Preparation

Every order is carefully inspected and prepared before shipment.

Processing Time

• 1–3 Business Days
• Orders are prepared Monday through Friday.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing may take slightly longer during promotional events or holiday seasons.

Shipping Methods

Shipping Option	Order Amount	Cost
Standard Shipping	$0.00 – $49.99	$10.00
Free Standard Shipping	$50.00+	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited Shipping	$100.00+	FREE

Estimated Transit Time

Delivery estimates begin once your order has been shipped.

United States

• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 3–7 Business Days

International Orders

• Estimated Delivery: 7–15 Business Days

Delivery times are estimates only and may vary depending on the shipping carrier, customs inspections, weather conditions, or other factors beyond our control.

Order Tracking

After your package has been shipped, you'll receive a confirmation email with your tracking number.

Please allow 24–48 hours for the carrier to activate your tracking information.

Delivery Policy

To ensure successful delivery, please note:

• We do not ship to APO, FPO, or DPO military addresses.
• Orders cannot be modified after entering the fulfillment process.
• Customers are responsible for providing a complete and accurate shipping address.
• Lucymaison is not responsible for delivery delays or returned packages caused by incorrect shipping information.

Lost, Delayed or Damaged Packages

If your package is significantly delayed, arrives damaged, or cannot be located, please contact us promptly.

To help us investigate, please provide:

• Your Order Number
• Photos of the item(s) (if damaged)
• Photos of the shipping box and shipping label

We'll coordinate with the shipping carrier to resolve the issue as quickly as possible.

Customs & Taxes

For international shipments, import duties, customs fees, VAT, or other local taxes may apply.

These charges are determined by your country's customs authority and are the responsibility of the customer.

Business Address

The address listed below is for business correspondence only and is not our return warehouse.

Please contact Customer Support before sending any items back so we can provide the correct return address.

Contact Information

Lucymaison

Customer Support:
service@lucymaison.com

Business Address:
12730 Braewood Glen Ln
Houston, TX 77072
United States

Business Address Only – Not a Return Address

For any shipping-related questions, please contact service@lucymaison.com. Our support team typically responds within 24–48 business hours.